(Traduit par Google) NE R脡SERVEZ PAS ICI !!!!
Ma copine et moi avons r茅serv茅 la nuit du 26 mars 2022 dans cet h么tel, via Booking. La r茅servation comprenait une annulation gratuite avant le 24 (2 jours avant).
Malheureusement, suite 脿 un probl猫me personnel, nous avons d没 annuler la r茅servation, ce que nous avons fait le 21 (5 jours avant l'arriv茅e). Nous les avons contact茅s et nous avons re莽u un email confirmant que l'annulation 茅tait effective et gratuite, super.
Cependant, quelques jours plus tard, nous avons vu sur notre compte bancaire que la r茅servation avait quand m锚me 茅t茅 d茅bit茅e. C'est 脿 ce moment-l脿 que nos probl猫mes ont commenc茅...
Nous les avons contact茅s via le chat Booking, Whatsapp, email... Aucune r茅ponse d'aucune sorte, rien.
Cela fait plus de 2 mois et Booking essaie toujours de les contacter pour r茅cup茅rer notre argent. C'est tellement frustrant de devoir investir autant d'heures pour r茅cup茅rer quelque chose qui nous appartient.
(Avis d'origine)
DO NOT BOOK HERE!!!!
My girlfriend and I booked the night of March 26th 2022 in this hotel, via Booking. The reservation included a free cancellation before the 24th (2 days before).
Unfortunately, due to a personal issue we had to cancel the reservation, which we did on the 21st (5 days before arrival). We contacted them and we got an email confirming that the cancellation was effective and it was free of charge, great.
However, a couple of days later, we saw in our bank account that the reservation had been charged anyway. This is when our problems started...
We have contacted them via Booking chat, Whatsapp, email... No answer of any kind, nothing.
It's been more than 2 months and Booking is still trying to contact them to get our money back. It's just so frustrating to have to invest so many hours to get back something that is ours.